Le retour de l’empathie: Du construit psychologique original a l’empathie organisationelle percue

Dominique Guedon, Jean-Luc Bernaud

Abstract


Dacă noţiunea de empatie poate fi examinată ca una dintre direcţiile de cercetare în psihologia secolului al XX-lea, poziţionarea sa conceptuală şi schimbările survenite în mediul muncii ridică o serie de întrebări cu privire la legitimitatea sa. Artiicolul îşi propune prezentarea unei sinteze critice asupra constructului de empatie, asupra măsurării,  dezvoltării şi relaţiilor sale cu ineligenţa emoţională. Se sugerează de asemenea depăşirea unei abordări strict focalizate pe individ pentru a se lua în considerare empatia organizaţională, a cărei conceptualizare este discutată raportat la dovezile empirice recente din domeniul psihologiei muncii. Ca o concluzie, sunt sugerate o serie de perspective şi priorităţi de cercetare.


Keywords


empatie; empatie organizaţională percepută; inteligenţă emoţională; climat psihologic; comportament cetăţenesc; suport organizaţional perceput

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